Help & FAQ
Operational guidance for creating Tenders, inviting suppliers, comparing offers, and awarding.
Velpharm quick start
Create a draft
Fill title, reference, deadlines, currency, delivery terms, and internal notes.
Add line items
Split the requirement into positions with quantity, unit, and specification.
Invite suppliers
Choose organizations from the directory. Suppliers only see invited Tenders.
Open offer collection
After publishing, suppliers can submit and revise offers until the deadline.
Compare and award
Use offer comparison, messages, supplier scorecards, and activity log before deciding.
Frequently asked questions
Why can't I open an Tender?
Opening requires a future deadline, at least one line item, and at least one invited supplier.
Who sees internal notes?
Only Velpharm users. Suppliers see public Tender fields, positions, deadline, and terms.
Can I edit after publishing?
Core fields are draft-only. After publishing, use messages or cancel the Tender if requirements changed materially.
How do supplier scorecards work?
After close, review, or award, Velpharm scores quality, delivery, and service. Suppliers see only aggregated scores.
Why does the test email fail?
Render must have SMTP_HOST, SMTP_USERNAME, SMTP_PASSWORD, and SMTP_FROM_ADDRESS configured. Without them the backend cannot send email.
If something does not work
- If a page is empty, confirm you are signed in with the right role: Velpharm user or supplier.
- If requests fail, sign out and sign in again: the token may be stale after deployment.
- If email fails, check SMTP variables on Render and domain verification at the SMTP provider.
- If an Tender cannot move forward, check status rules: positions, invitations, deadline, and submitted offers.
Support
If the issue repeats, send a screenshot, user email, and the app path where it happened.
zoomzoob@gmail.com