Velpharm Bid — Private pharmaceutical procurement / Приватные фармацевтические закупки

Help & FAQ

Operational guidance for creating tenders, inviting suppliers, comparing bids, and awarding.

Buyer quick start

Fill title, reference, deadlines, currency, delivery terms, and internal notes.

Split the requirement into lots or rows with quantity, unit, and specification.

Choose organizations from the directory. Suppliers only see invited tenders.

After publishing, suppliers can submit and revise bids until the deadline.

Use bid comparison, clarifications, supplier ratings, and audit log before deciding.

Why can't I open a tender?

Opening requires a future deadline, at least one line item, and at least one invited supplier.

Who sees internal notes?

Only the buyer team. Suppliers see public tender fields, line items, deadline, and terms.

Can I edit after publishing?

Core fields are draft-only. After publishing, use clarifications or cancel the tender if requirements changed materially.

How do supplier ratings work?

After close, review, or award, buyers rate quality, delivery, and service. Suppliers see only aggregated scores.

Why does the test email fail?

Render must have SMTP_HOST, SMTP_USERNAME, SMTP_PASSWORD, and SMTP_FROM_ADDRESS configured. Without them the backend cannot send email.

If a page is empty, confirm you are signed in with the right role: buyer or supplier.
If requests fail, sign out and sign in again: the token may be stale after deployment.
If email fails, check SMTP variables on Render and domain verification at the SMTP provider.
If a tender cannot move forward, check status rules: items, invitations, deadline, and submitted bids.

If the issue repeats, send a screenshot, user email, and the app path where it happened.