Velpharm Bid — Private pharmaceutical procurement / Приватные фармацевтические закупки

Help & FAQ

Operational guidance for invitations, commercial offers, messages, and final revisions.

Supplier quick start

Use the email link or sign in to the supplier portal.

Open the Tender and check deadlines, positions, certificates, and delivery terms.

Enter position prices, delivery lead time, payment terms, comments, and documents if needed.

Until the deadline, you can update the draft and submit a new revision.

Reply in message threads. This is an official Q&A log, not real-time chat.

Why can't I see an Tender?

Suppliers only see Tenders their organization was invited to. Check that you are using the correct organization.

Can I revise a submitted offer?

Yes, while the deadline has not passed and the Tender is open. Every submit creates an auditable revision.

When can I see my ranking?

The anonymous leaderboard appears after you submit an offer. Other supplier names remain hidden.

Who sees my message thread?

Velpharm and users in your organization. Other suppliers cannot see your thread.

How do I test email notifications?

Open notification settings and send a test. If an SMTP error appears, the Render SMTP setup needs admin attention.

If a page is empty, confirm you are signed in with the right role: Velpharm user or supplier.
If requests fail, sign out and sign in again: the token may be stale after deployment.
If email fails, check SMTP variables on Render and domain verification at the SMTP provider.
If an Tender cannot move forward, check status rules: positions, invitations, deadline, and submitted offers.

If the issue repeats, send a screenshot, user email, and the app path where it happened.