Help & FAQ
Operational guidance for invitations, bid submission, clarifications, and final revisions.
Supplier quick start
Accept the invitation
Use the email link or sign in to the supplier portal.
Review requirements
Open the tender and check deadlines, line items, certificates, and delivery terms.
Prepare the bid
Enter line prices, delivery lead time, payment terms, comments, and documents if needed.
Submit final revision
Until the deadline, you can update the draft and submit a new revision.
Watch clarifications
Reply in clarification threads. This is an official Q&A log, not real-time chat.
Frequently asked questions
Why can't I see a tender?
Suppliers only see tenders their organization was invited to. Check that you are using the correct organization.
Can I revise a submitted bid?
Yes, while the deadline has not passed and the tender is open. Every submit creates an auditable revision.
When can I see my ranking?
The anonymous leaderboard appears after you submit a bid. Other supplier names remain hidden.
Who sees my clarification thread?
The buyer team and users in your organization. Other suppliers cannot see your thread.
How do I test email notifications?
Open notification settings and send a test. If an SMTP error appears, the Render SMTP setup needs admin attention.
If something does not work
- If a page is empty, confirm you are signed in with the right role: buyer or supplier.
- If requests fail, sign out and sign in again: the token may be stale after deployment.
- If email fails, check SMTP variables on Render and domain verification at the SMTP provider.
- If a tender cannot move forward, check status rules: items, invitations, deadline, and submitted bids.
Support
If the issue repeats, send a screenshot, user email, and the app path where it happened.
zoomzoob@gmail.com